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Keywords: Conflict
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Journal Articles
International Journal of Bank Marketing (2021) 39 (6): 1003–1024.
Published: 16 February 2021
... for the stated hypotheses. Findings Results indicate that Mexican and Indian salespeople differ in how their level of trust in supervisor, regulation of emotion, interpersonal conflict and felt stress related to drive turnover intention. Findings also confirm a strong positive relationship between felt...
Journal Articles
International Journal of Bank Marketing (1995) 13 (2): 30–40.
Published: 01 March 1995
... by the establishment of trust, confidence and personal friendships. Of course,this relationship may involve conflict as well as co‐operation between the two partners. Moving from selling product concepts to the transaction and marketing concepts based on trust and partners′ relationship may require changes...
