..., understanding factors influencing users’ continuance intention becomes highly relevant. Design/methodology/approach Drawing from the Disconfirmation of Expectations Theory and the Information Systems Expectations Confirmation Model, this study adopts an expectation factors perspective to explore...

...Laxman Pokhrel; Anup K.C. Purpose The purpose of this paper is to investigate the mediating role of satisfaction (SAT) in relation to mobile banking service quality (MB-SQ) and continuance intention (CI) among Nepali mobile banking users. Design/methodology/approach The paper adopted...

...Mohamed M. Elsotouhy; Abdelkader M. A. Mobarak; Mona I. Dakrory; Mohamed A. Ghonim; Mohamed A. Khashan Purpose Despite the significance of donations (Sadaqah) via mobile payment in Islamic countries, little is known about the variables influencing continuance intention toward using m-payment...

...Maurício Bergmann; Antonio Carlos Gastaud Maçada; Fernando de Oliveira Santini; Tareq Rasul Purpose Although many studies have sought to address the topic of continuance intention among Fintech customers, the reported findings are fragmented. Therefore, the present study proposes a research model...

...Xiu-Ming Loh; Voon-Hsien Lee; Teck-Soon Hew; Binshan Lin Purpose This study examines the antecedents of continuance intention to use mobile payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) framework was used as the theoretical base. More specifically...

... the different antecedents that impact the users' willingness to continue using the MPS in India. Design/methodology/approach An extensive study of the literature review supports the creation of a framework that describes the continuance intention of using MPS. Data from a survey of 612 respondents from...

... on consumer's adoption intention and continuance intention, respectively. Practical implications Internet-only banks must reduce the security risks for consumers and increase their trust. In addition, to facilitate the adoption of nonadopters, focus should be on securing a critical mass; on the other hand...

... Post-adoption Continuance intention Continued usage Digitalisation of financial systems pressures banks to undergo the largest transformation in their history (Laukkanen, 2017), moving from physical brick-and-mortar stores to virtual environments (Martovoy and Santos, 2012). As one...

... satisfaction emerged as the strongest predictor of continuance intentions. Originality/value To the best knowledge of the authors, this study is the first to empirically test an integrated modified TRI and E-ECM-IT model to supplement the paucity of research on the topic. The results show...