...Salman Ghazwani; Patrick van Esch; Yuanyuan (Gina) Cui; Prachi Gala Purpose This paper aims to investigate the impact of financial anxiety and convenience on the relation between cashier-less versus traditional checkouts and purchase intentions among Saudi Arabian consumers. Design/methodology...

...Amit Shankar Purpose The aim of this study is to evaluate the impact of convenience on banking consumers' webrooming intention. To fulfil this objective, this study empirically investigates how convenience impacts consumers' webrooming intention, using a comprehensive moderated–mediation framework...

... risk act as influencing antecedents of continuance intention to use MPS. Determinants like perceived trust, convenience and social value have no influence on users' continuance intention. SEM analysis has verified the proposed model, which explains 50.7% of the variance of the users' continuance...

..., and an ANOVA test was performed to compare the means of CS between digital and traditional bank (TB) users as well as four dimensions of CE, such as usefulness, convenience, employee-customer engagement (ECE) and security. The ordinal regression analysis was also performed to test the moderation effect...

... were included to present a more holistic approach of how customer satisfaction and loyalty are enhanced. Customer satisfaction Customer loyalty Financial performance Service quality Image Value Brand credibility Economics Convenience Tangibles Banking Greece The financial sector...