Keywords: Customer satisfaction index
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Journal Articles
International Journal of Bank Marketing (2019) 37 (2): 479–491.
Published: 20 February 2019
... countries over the period 2004–2014. Design/methodology/approach Using panel models, this study finds a significant positive influence of EPSI on banking financial performance at the country level. Findings Findings suggest that the value of the customer satisfaction index is important in explaining...

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