... rights only Customer-to-customer interactions Banking sector Unsupervised learning Clustering Natural language processing According to (Ying et al., 2024), a significant portion of online C2C interactions remains unexplored. This gap is also acknowledged by (Zhou et al...

... dissatisfaction. Lin et al. (2020) conducted a comprehensive study on nonverbal customer-to-customer interactions, utilizing kinesics (body movements such as facial expressions, postures, and gestures), proxemics (personal space and distance between customers), paralanguage (nonverbal communication...

... literature was used to propose a customer-to-customer interaction model, which was tested and cross-validated among electronic banking customers in South Africa (n = 404) and Australia (n = 244). Self-administered questionnaires were distributed to respondents who are users of electronic...