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Keywords: Dispositional resistance to change
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Journal Articles
International Journal of Bank Marketing (2013) 31 (5): 388–408.
Published: 22 July 2013
.../methodology/approach The theoretical background was mainly based on dispositional resistance to change theory, as well as previous literature on internet banking. A total of 595 surveys were collected via face‐to‐face interviews. In order to predict consumers’ intentions, selective factors were proposed (i.e...

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