... in the current difficult economic and regulatory climate. Eugene H. Fram can be contacted at: eugenefram@Yahoo.com © Emerald Group Publishing Limited 2011 Customer satisfaction Customer retention Economic conditions Banking industry Financial services Insurance As the effects...

...; economic conditions mean that Poles often feel that they do not need, and cannot afford, financial products but somehow need to protect their funds against inflation. Overall, confusion, uncertainty and a feeling of risk prevail. This might suggest that advantage will come to banks that demystify...

... brought about by the new economic realities are discussed. © MCB UP Limited 1990 Banks Kuwait Marketing strategy Organizational change Economic conditions KUWAITI COMMERCIAL BANKS: CHALLENGES AND STRATEGIC RESPONCES25 H ow Kuwaiti bankers are responding strategically to recent trends...