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Keywords: Emotional exhaustion
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Journal Articles
The effects of relationship bonds on bank employees’ psychological responses and boundary-spanning behaviors: An empirical examination of the JD–R model
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International Journal of Bank Marketing (2020) 38 (3): 578–599.
Published: 11 November 2019
...–job (P–J) fit, emotional exhaustion, job satisfaction and boundary-spanning behaviors, all of which comprise the behavioral dimensions of bank employees. In addition, the study examines how the resiliency of bank employees influences their emotional exhaustion and determines whether a moderating...
