... and requirements related to cross‐buying integrated financial services in Finland and comparable European markets. As such, this study is the first to show how smaller business customers perceive the value of cross‐buying of bank and insurance services from the same provider, presenting a reminder to managers...

...Harjit Sekhon; Anne Sunikka; Liisa Peura‐Kapanen; Anu Raijas Purpose The purpose of this paper is to study the many manifestations of trust in the wealth management context in Finland. This empirical paper examines and contrasts how trust is perceived by financial experts and consumers in wealth...

... Banks Distribution channels and markets Finland The academic examination of open‐end mutual funds has broadened extensively over the last four decades. Beginning with Jensen (1969) , numerous studies focus on fund performance and a manager's ability to outperform the market. Since the work...

... consumers in Finland. Findings The findings support previous suggestion that service loyalty can be determined by following four dimensions, although a shade of interference in the unidimensionality of the service loyalty instrument in question was observed: purchase intention; word‐of‐mouth...

...Heikki Karjaluoto; Minna Mattila; Tapio Pento The study explored the effect of different factors affecting attitude formation towards Internet banking (online banking) in Finland. The purpose of this paper is to determine those factors that influence the formation of attitude towards Internet...

...Karin Holstius; Erdener Kaynak Reports the findings and implications of a bank marketing study which was conducted in the Turku region of Finland in 1993. Determines the importance of selected patronage factors used by Finnish bank consumers in choosing national versus local banks, and determines...