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Keywords: IPA
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Journal Articles
International Journal of Bank Marketing (2025) 43 (4): 731–756.
Published: 25 November 2024
...Sohui Kim; Min Ho Ryu Purpose This study introduces a novel approach to conducting importance-performance analysis (IPA) and importance-performance competitor analysis (IPCA) by utilizing online reviews as an alternative to traditional survey-based marketing research. Design/methodology...

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