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Keywords: Intangible measures
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Journal Articles
International Journal of Bank Marketing (2019) 37 (2): 479–491.
Published: 20 February 2019
... 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction index Cross-country analysis Financial performance forecasting Intangible measures The research of the linkage between customer satisfaction and financial...
