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Keywords: Ireland
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Journal Articles
Within‐role, extra‐role and anti‐role behaviours in retail banking
Available to Purchase
International Journal of Bank Marketing (2011) 29 (6): 470–488.
Published: 13 September 2011
... as components of employee performance. © Emerald Group Publishing Limited 2011 Retailing Banking Performance Front line employee Sabotage Extra‐role behaviour Ireland Värlander and Julien (2010) note that financial services are forced to respond to customer demands through offering...
Journal Articles
Customer perspectives on the role and importance of branding in Irish retail financial services
Available to Purchase
International Journal of Bank Marketing (2005) 23 (1): 8–27.
Published: 01 January 2005
... pressures and turbulence on both the demand and supply sides (Irish Banking Federation, 2000 ; Davis, 2000b ; Government of Ireland, 2001). Although Irish retail banking has traditionally been significantly more concentrated than other markets (Carpenter, 1998 ; Government of Ireland, 2001), the new...
Journal Articles
From relationships to experiences in retail financial services
Available to Purchase
International Journal of Bank Marketing (2004) 22 (7): 522–539.
Published: 01 December 2004
... of a snowballing method (Burgess, 1982 ; Patton, 1990), and facilitated the identification of recognised experts in the financial services sector. The seven key informants were: © Emerald Group Publishing Limited 2004 Retailing Financial services Ireland Consumers Suppliers The study...
