..., show relatively less willingness to embrace technological means of communication and to insist on personal interaction with their bank. © MCB UP Limited 2002 Banking Interaction Small firms Large companies Internet Banks have entered the new millennium, operating...

..., quality of staff, the nature of relationships with managers, and price of services. Further,although most of the responding companies had split banking arrangements, strong loyalty existed between organisations and their lead commercial banks. Banks Large companies South Africa Banking © MCB UP...