...Hernan Eduardo Riquelme; Rosa E. Rios; Akram S. Gadallah Purpose The purpose of this paper is threefold: first, to test the direct influence of servant leadership (SL) on an organization’s serving-driven capabilities (S-DC). Second, to test the indirect effect of SL on employee customer-service...

...Kurmet Kivipõld; Maaja Vadi Purpose The aim of the study is to explore the relationship between organizational leadership capability and organizational performance in the context of market orientation in Estonian financial services organizations. Design/methodology/approach A total of eight...

...James H. Donnelly Managerial issues are becoming critical in the US banking industry. The capability of those in leadership positions is continually identified as the most important single factor that will separate high‐ and low‐performing banks. Discusses the impact of increased competitive...

... leadership in the agreement of objectives based on a wider vision of opportunities. This allows constituent businesses to capitalize more fully on entrepreneurial opportunities. Such head office support is particularly valuable when a business is complex and related to others in the corporate portfolio...