... acceptance model ( TAM) framework incorporating trust, contextual factors (perceived risk, facilitating conditions) and the moderating role of human-agent access is tested using survey data from 245 experienced insurance-chatbot users in India and analyzed through partial least squares structural equation...

... to use this medium of exchange. The study also reveals that perceived risk moderates the relationship between trust in cryptocurrency and intention to use. Originality/value This study applied mixed methods to comprehensively analyze cryptocurrency adoption and trust and produce a nuanced...

.... The present study aims to investigate DOB adoption behavior and possible barriers using a quantitative approach at the consumer level. A conceptual model is developed by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) model, incorporating Trust (TR), Perceived Risk (PR) constructs...

...Masoome Abikari Purpose The purpose of this paper is to examine the association between consumers’ emotions towards emerging e-banking technology, perceived risk and subsequent intention to adopt emerging e-banking technology. Design/methodology/approach An online questionnaire was used...

... and perceived risk) and individual traits (familiarity with chatbots and need for privacy) in relation to privacy when interacting with a chatbot in the context of financial services. The moderating effect of gender on these relationships was also examined. Design/methodology/approach A total of 430...

...Rebecca Chan; Indrit Troshani; Sally Rao Hill; Arvid Hoffmann Purpose This study aims to identify key factors driving consumers' adoption of Open Banking. It extends the Unified Theory of Acceptance and Use of Technology (UTAUT) by integrating perceived risk, initial trust and financial literacy...

...), social value (Adams et al., 2017), attitude (Koloseni and Mandari, 2017), perceived risk (Jun et al., 2018), effort expectancy (Chiu et al., 2010), convenience (Pal et al., 2015) and service quality (Wang, 2015). The current study tries to explore the important factors...

... experience with NFC mobile payment was recruited using a Qualtrics panel. Findings This study found that: the availability of financial incentives had a positive effect on intention to adopt NFC mobile payment; financial incentives indirectly affected intention through perceived risk; and while different...

... to adopt internet banking in India by analyzing innovativeness and perceived risk. TAM is widely used as the most suitable theory in computers and technology-related behavior (Cheng et al., 2006 ; Chandio et al., 2013). Davis et al. (1989) introduced it as a model...

... the four models in goodness-of-fit, explanatory power and statistical significance of path coefficients. Findings Results indicate that the best model is an extension of the DTPB with perceived risk (PR). Customers’ attitude, determined by three rationally-evaluated MB attributes (usefulness, easiness...

... 01 12 2016 31 03 2017 10 04 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Perceived risk Consumer empowerment Purchase decision involvement Consumer relationship marketing Decision delegation preference Financial...

... and behavioural intentions to use internet banking using perceived risk and trust as the mediating variables. Design/methodology/approach A multi-stage sampling procedure was performed to select the 505 respondents for this study. The participants were selected based on their experiences using internet...

...Betül Çal; Mary Lambkin Purpose The purpose of this paper is to investigate the effect of stock exchange-related brand equity on intention to invest and the mediating role of perceived risk (PR) in this relationship in a comparative analysis between a developed and a developing market. Design...

... are identified whilst bank supported mobile payments have an increased level of trust compared to new market entrants and other established companies. Furthermore, perceived trust positively influences perceived usefulness and mitigates perceived risk, whilst perceived risk negatively influences perceived...

... construct, i.e. perceived risk. Design/methodology/approach – A questionnaire based survey was conducted to collect responses from young consumers (210 usable responses). Data were analyzed using structural equation modeling to evaluate the strength of relationship. Findings – The result shows...

... by Davis as a theoretical basis, an extended TAM incorporating security‐ and privacy‐related issues for internet banking adoption is conceptualized. The authors have incorporated various inhibitors of internet banking which restrict the use of internet banking adoption under “perceived risk”, and also...