Keywords: Pleasure
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Journal Articles
International Journal of Bank Marketing (2018) 36 (5): 868–883.
Published: 11 June 2018
... in shaping the overall bank experience. Pleasure is the positive emotion that most enhances the perception of brand equity. Originality/value This study extends the S–O–R model by employing dimensions of experience as stimuli and brand equity as response. The study demonstrates the role of emotions...

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