... and customer orientation as moderating variables. Through a quantitative study with 234 private banking clients, we used structural equation modeling to test the proposed hypotheses. Findings We concluded that return expectancy, social influence and narrative influence the intention to use sustainable...

... Limited Licensed re-use rights only Elaboration likelihood model Mobile banking Initial trust Financial advisory services Private banking As an effect of the financial crisis and the negative press, such as the Libor scandals (BBC News, 2013), or the currency manipulations (Antoine Gara...

...Volker Seiler; Markus Rudolf; Tim Krume Purpose In this paper the authors aim to study the impact of customer demographics on service value, customer satisfaction, and customer loyalty in the private banking industry, i.e. a high‐involvement context. Design/methodology/approach The authors...