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Keywords: Service satisfaction
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Journal Articles
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
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International Journal of Bank Marketing (2017) 35 (2): 241–253.
Published: 03 April 2017
...Daniel J. Petzer; Christine F. De Meyer-Heydenrych; Göran Svensson Purpose The interactional and distributive dimensions of perceived justice as one of its objectives are to reveal the link between perceived justice and service satisfaction (SS). The purpose of this paper is to consider...
