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Keywords: Service technology
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Journal Articles
International Journal of Bank Marketing (2015) 33 (7): 884–903.
Published: 05 October 2015
...Aditi Sarkar Sengupta; Ugur Yavas; Emin Babakus Purpose – The purpose of this paper is to investigate the mediating role of person-job (P-J) fit on the impact of organizational resources (training and service technology), and a personal resource (customer orientation) on frontline bank employees...
