..., requires further attention. The paper presents a gendered analysis of financial resilience behaviour in South Africa. Design/methodology/approach Using a nationally representative sample of 4,880 households, this paper constructs a financial resilience behaviour index (FRBI) covering savings, credit...

...Jacques Nel; Christo Boshoff Purpose Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of digital-only banks, theoretically due to their satisfaction with the status quo. Consequently...

... at: latif.alhassan@gsb.uct.ac.za 28 10 2018 02 01 2019 14 02 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only South Africa Insurance D4 D21 G22 L1 It is widely accepted that financial services industries in developing...

...Geoffrey Bick; Andrew Beric Brown; Russell Abratt This paper examines the perception and expectations of banking customers regarding the value being delivered to them by retail banks in South Africa. A literature review dealing with the concept of value was undertaken that presents the value...

...Nicola Oldenboom; Russell Abratt While there have been many studies on new product development issues, there have been relatively few that deal with new service development. This study investigates the banking and insurance sectors in South Africa. A comprehensive literature review was undertaken...

..., and visual identity. The research results therefore confirmed the assumption that corporate behaviour and corporate visual identity contribute to corporate image. © MCB UP Limited 1995 Banking Corporate image Corporate planning Management Marketing South Africa One of the most popular...

...Peter W. Turnbull; Michael J. Gibbs Findings are presented from an empirical study focused on the banking behaviour of corporate customers in South Africa. The selection of banks and bank services were investigated: the most important factors in selection were found to be quality of service...