..., transparency, and value congruence. The study provides insights which determinants are crucial for explaining bank trust and bank loyalty, and thus for rebuilding trust and loyalty. Design/methodology/approach Survey among 1,079 respondents of 18 years and older in The Netherlands on person trust, system...

... Group Publishing Limited 2004 Banks Market orientation The Netherlands Research Kohli and Jaworski (1990) cite three hierarchical categories of organizational factors that may enhance or impede the implementation of market orientation. These antecedents are top or senior management...