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Keywords: Turnover intentions
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Journal Articles
International Journal of Bank Marketing (2021) 39 (6): 1025–1045.
Published: 16 February 2021
...Barbara Caemmerer; Jobst Goerne; Jay P. Mulki Purpose In a banking context, this study applies uncertainty management theory (UMT) to test the impact of managerial indecisiveness on salespersons' trust in their manager, perceived role ambiguity and turnover intentions. In addition, the moderating...
Journal Articles
International Journal of Bank Marketing (2015) 33 (7): 884–903.
Published: 05 October 2015
...’ job performance and turnover intentions. Design/methodology/approach – A large-scale survey of 530 frontline employees of a national bank in New Zealand serves as the study setting. Findings – Among others, results show that P-J fit fully mediates the impact of training on turnover...
