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Keywords: Uncertainty management theory
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Journal Articles
International Journal of Bank Marketing (2021) 39 (6): 1025–1045.
Published: 16 February 2021
...Barbara Caemmerer; Jobst Goerne; Jay P. Mulki Purpose In a banking context, this study applies uncertainty management theory (UMT) to test the impact of managerial indecisiveness on salespersons' trust in their manager, perceived role ambiguity and turnover intentions. In addition, the moderating...
