... between social influence and technology acceptance (Matheison, 1991 ; Karahanna and Limayem, 2000). © Emerald Group Publishing Limited 2012 Internet banking Technology Acceptance Model Trust Perceived risk India Virtual banking Perception Consumer behaviour Banking via...

... activities in virtual space. For example, it allows customers to perform a wide range of banking transactions electronically via the bank's web site (Tan and Teo, 2000). © Emerald Group Publishing Limited 2010 Virtual banking Trust Electronic commerce Vietnam The application...

... to be visible and directly accessible by customers. Similarly, the number of employees and corresponding helpdesks available in this zone is significantly higher than the traditional layout type. Virtual banking Consumer behaviour In‐store layout Buying behaviour Design Durkin et al...

... by implementing the four UIBR components in the management area as a tool to evaluate the performance and marketing strategy of firms, and also to evaluate to what extent consumers are ready to accept the products or the services introduced. © Emerald Group Publishing Limited 2009 Virtual banking...

... risk in the electronic commerce context and specially on e‐banking research. Formative configuration of risk is quite an innovative approach to measure this construct. Risk assessment Virtual banking Consumers © Emerald Group Publishing Limited 2009 Internet provides a lot...

... © Emerald Group Publishing Limited 2009 Virtual banking Innovation Electronic commerce Poland Given the nature of its operations and services, the banking sector is relatively amenable to innovative technologies. In particular, the development of electronic communication channels...

... are trustworthy, so that they will not expose themselves to risk when using it. © Emerald Group Publishing Limited 2008 Virtual banking Customer satisfaction When the internet first appeared, commentators predicted that it would transform businesses of all descriptions, especially services...

... services quality Marketing strategy Financial services Virtual banking Electronic commerce Banking One such model that accounts for both expectations and perceived performance is the SERVQUAL model formulated by Parasuraman et al. (1985) that highlights the main requirements...

... Emerald Group Publishing Limited 2008 Risk management Chinese people Virtual banking the use of such a scale in previous studies (e.g. Cunningham, 1967 ; Hoover et al., 1978 ; Jasper and Ouellette, 1994 ; Mitchell et al., 1995 ; Verhage et al., 1990a...

... risk or high financial risk (Mandrik and Bao, 2005). © Emerald Group Publishing Limited 2008 Virtual banking Trust Risk assessment Personality In recent years, developments in information technology and the subsequent evolution of internet banking have fundamentally changed...

... be contacted at: cflavian@unizar.es © Emerald Group Publishing Limited 2008 Virtual banking Customer satisfaction Customer loyalty Electronic commerce Competitiveness in electronic commerce is continuously increasing because of the large number of agents involved in it, the reduced...

.... It also has implications for management in overcoming non‐adopters' resistance to the innovation. Pekka Laukkanen can be contacted at: pekka.laukkanen@uku.fi © Emerald Group Publishing Limited 2008 Consumer behaviour Virtual banking Internet While the literature on innovations...

... is measured by using the predicted values of second‐order factor ξ (factor scores) as an appropriate measure of online banking services. © Emerald Group Publishing Limited 2008 Virtual banking Banks Profit Community banking Internet based applications have become...

... Group Publishing Limited 2008 Virtual banking Risk analysis Least square approximation Turkey Internet banking (IB) has been perceived as a potentially feasible alternative distribution channel by Turkish commercial banks since 1997 due to increasing computer literacy, deregulation...

..., and identifies the moderating role of shopping context, between innovation characteristics and decision to adopt. Virtual banking Consumer behaviour Innovation Decision making This study intends to make a contribution for practitioners too. The study seeks to offer banks a deeper and clearer insight...

... as technology driven which derive from the underlying infrastructure (environmental risks) or relational that relates to the trading partner (behavioural risks). This research has focused on product or internet banking system related risk perceptions. © Emerald Group Publishing Limited 2008 Virtual...

... of highlighting the relative importance of independent variables, based on a given dependent variable. Robert Rugimbana can be contacted at: r.rugimbana@griffith.edu.au © Emerald Group Publishing Limited 2007 Market segmentation Youth Social stratification Virtual banking Consumer behaviour...

... Ibrahim can be contacted at: essam.ibrahim@strath.ac.uk © Emerald Group Publishing Limited 2006 Virtual banking Individual perception Customer services quality The proliferation of, and rapid advances in, technology‐based systems, especially those related to the internet, are leading...

... embraced internet banking. When Jonathan Etheridge, First Direct's head of e‐futures, first began looking at account aggregation several years ago, it seemed to him to be a logical step for First Direct to take: Virtual banking Design and development A few years ago, it was hard to open any...

... is that it provides an updated account of the banking behaviors of Hong Kong bank customers. Banking Virtual banking Telephone banking Hong Kong As information technology becomes more and more sophisticated, banks in many parts of the world are adopting a multiple‐channel strategy. This trend is also...