Tea and hospitality: more than a cuppa Available to Purchase

The purpose of this paper is to show how tea relates to hospitality in both the home and commercial contexts. Tea, when taken out of the home situation, represents a service product with a resultant revenue stream that has the potential to be more than a “cuppa”.

This viewpoint reviews related literature and management strategies.

Identifies from a practitioner viewpoint the possibilities for using tea to increase profits within the hospitality business.

Argues that tea drinking is pivotal to a wide array of hospitality events and that its potential to generate revenue is often underestimated.

An original look at a very old service.