This research paper aims to better understand the characteristics of backpackers who stay at hostels in the Greater Toronto Area (GTA), Canada, and their current service preferences.
Primary data were collected by carrying out interviews with 20 experienced backpackers from seven countries. As a result, 15 critical backpackers' requirements were identified and used as the base for the questionnaire developed for the next phase of field research. At this phase, 385 backpackers from 35 countries completed the questionnaires.
The backpackers cannot be treated as a homogeneous group, and there are differences due to demographics of gender, age and country of origin. The traditional youth tourist backpacker (15‐25 years of age) viewed backpacking as more a social and cultural experience than the transition backpacker (26‐29 years of age) or contemporary backpacker (30 years of age and older). As age increased, so did the backpacker's desire and willingness to pay for privacy. Asian and North/South Americans required more hotel type services than Australians and Europeans.
In conclusion, the paper provides hostels in GTA with future directions grouped as four key factors.
