Issues

Editorial

Editorial

Richard Teare
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The competency model of hospitality service: why it doesn't deliver

Judith Ann Chapman; Genevieve Lovell
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Scottish café society: contemporary consumption issues and lifestyle identities

Bernadette Scott
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Backpacking and hostel‐picking: an analysis from Canada

Jo‐Anne Hecht; David Martin
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Graduate education and hospitality management in Ireland

Pauline Connolly; Geraldine McGing
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Can a festival be too successful?A review of Spoleto, USA

Stephen W. Litvin; Elizabeth Fetter
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Developing relational capabilities in hotels

Manuel Rodríguez‐Díaz; Tomás F. Espino‐Rodríguez
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Hospitality industry in Cyprus: the significance of intangibles

Maria Krambia‐Kapardis; Alison Thomas
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