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Purpose

Provides experience‐based reflections on the dual challenge of learning and leading that tends to characterize inspirational and effective leadership.

Design/methodology/approach

The paper is an interview and a review.

Findings

Contains practical insights on the tasks of managing, leading, coaching others, business writing and speaking.

Originality/value

The viewpoint contains career‐long observations on the process of managing and leading organizations from one of Australia's best‐selling business writers.

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