Training technology in the hospitality industry: a matter of effectiveness and efficiency

Describes a study which aims to reveal the current methods and tools of training in US hospitality firms and to discover the opinions of those using them as to whether the methods and tools are effective and efficient. Hospitality training executives were surveyed and asked to identify the methods and tools used in their organization, to rate each method and tool, and to give suggestions for improvement if they believed it was needed. Answers were compared according to position of the respondent, size of company based on number of employees, annual sales, and level of company.