Competencies for Hotel Management: Industry Expectations of Education Available to Purchase

This article considers the very important issue of the expectations that employers in the hotel sector hold regarding graduate entrants. The article reports on a study in the UK which replicates and compares findings with a similar survey in the USA – 36 key competencies were rated by 118 general managers of hotels with more than 150 bedrooms. Conclusions are drawn with respect to the priority given to these competencies; their implications for educators; and the cultural variation implicit in comparing the US and UK findings.