Managing Instability in the Hospitality Operations Environment: Part Three – Variance Available to Purchase

Developing the themes from Parts 1 and 2 of the series this article explores the nature and extent of variance arising from inadequate managerial control of variability and variety in the hospitality operations environment. In doing so it prepares a method of approaching the management and control of the three Vs within eight generic areas of management activity and across six resource input areas.