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Volume 4, Issue 3
1 March 1992
International Journal of Contemporary Hospitality Management Cover Image for Volume 4, Issue 3
Research Article| March 01 1992

Quality Management in the Hospitality Industry: Part 1. Definition and Specification Available to Purchase

Nick Johns
Nick Johns
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1757-1049
Print ISSN: 0959-6119
© MCB UP Limited
1992
International Journal of Contemporary Hospitality Management (1992) 4 (3)
https://doi.org/10.1108/09596119210014219

First of three review articles seeking to organize and summarize work on the definition and specification of quality in the hospitality industry – this one covers early work on quality definition and specification.

Keywords:
Hospitality industry, Quality management
This content is only available via PDF.
© MCB UP Limited
1992
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