Issues

Jazz musicians: creating service experience in live performance

Krzysztof Kubacki
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A network perspective on managing stakeholders for sustainable urban tourism

Seldjan Timur; Donald Getz
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How do the preferences of online buyers and browsers differ on the design and content of travel websites?

Rob Law; Billy Bai
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Online distribution strategies and competition: are the global hotel companies getting it right?

Gabriel Gazzoli; Woo Gon Kim; Radesh Palakurthi
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A survey method for identifying key drivers of guest delight

John C. Crotts; Bing Pan; Andrew E. Raschid
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Changes in hotel industry budgetary practice

Tracy A. Jones
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Hospitality workplace problems and poor training: a close relationship

Jill Poulston
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Editorial

Editorial

Fevzi Okumus
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