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Editorial

Editorial

Fevzi Okumus
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An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry

Sonia Bharwani; Vinnie Jauhari
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Be good for love or for money? The roles of justice in the Chinese hotel industry

Alice H.Y. Hon; Lin Lu
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High‐performance work practices, work social support and their effects on job embeddedness and turnover intentions

Osman M. Karatepe
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The influences of collectivism in hospitality work settings

Vincent P. Magnini; Sunghyup (Sean) Hyun; BeomCheol (Peter) Kim; Muzaffer Uysal
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Methodological approaches to job satisfaction measurement in hospitality firms

Jalayer Khalilzadeh; Giacomo Del Chiappa; Jafar Jafari; Hamid Zargham Borujeni
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An empirical framework of financial characteristics and outperformance in troubled economic times: Evidence from the restaurant industry

Nan Hua; Qu Xiao; Elizabeth Yost
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Causal relationships between table game players' perceptions of service quality, perceived winning, and game spending: Moderating effects of demographic factors

Sang Mi Jeon; Vincent P. Magnini; Insin Kim; Sunghyup Sean Hyun
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“Green” attributes and customer satisfaction: Optimization of resource allocation and performance

Lisa Slevitch; Kimberly Mathe; Elena Karpova; Sheila Scott‐Halsell
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