Issues

The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing

Melissa A. Baker; Vincent P. Magnini
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An extended technology acceptance model in behavioral intention toward hotel tablet apps with moderating effects of gender and age

Jungsun (Sunny) Kim
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Antecedents and outcomes of marketing innovation: An empirical analysis in the hotel industry

Julia Nieves; Gonzalo Diaz-Meneses
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Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment

Donghwan Yoon; Jichul Jang; JungHoon (Jay) Lee
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The evolution of business ethics research in the realm of tourism and hospitality: A bibliometric analysis

Mehmet Ali Köseoglu; Yasin Sehitoglu; Gary Ross; John A. Parnell
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An extended model of employees’ service innovation behavior in the airline industry

Kwang-Ho Lee; Sunghyup Sean Hyun
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Why is employees’ emotional intelligence important?: The effects of EI on stress-coping styles and job satisfaction in the hospitality industry

Hyo Sun Jung; Hye Hyun Yoon
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Factors affecting memorability of service failures: a longitudinal analysis

Jong-Hyeong Kim; SooCheong (Shawn) Jang
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Does knowledge matter to seniors’ usage of mobile devices? Focusing on motivation and attachment

Myung Ja Kim; Woo Gon Kim; Joung Man Kim; Chulwon Kim
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The effect of national culture on corporate social responsibility in the hospitality industry

Kyung Ho Kang; Seoki Lee; Changsok Yoo
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The negative synergistic effect of internationalization and corporate social responsibility on US restaurant firms’ value performance

SoYeon Jung; Seoki Lee; Michael Dalbor
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Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict

Sari Mansour; Diane-Gabrielle Tremblay
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Corporate governance provisions and firm financial performance: The moderating effect of deviation from optimal franchising

Melih Madanoglu; Ersem Karadag
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