Issues

Job satisfaction research in the field of hospitality and tourism

Haiyan Kong; Xinyu Jiang; Wilco Chan; Xiaoge Zhou
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Do loyalty programs really matter for hotel operational and financial performance?

Nan Hua; Wei Wei; Agnes L. DeFranco; Dan Wang
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Open kitchen vs closed kitchen: Does kitchen design affect customers’ causal attributions of the blame for service failures?

Jaemun Byun; SooCheong (Shawn) Jang
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Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China

MiRan Kim; Laee Choi; Carl P. Borchgrevink; Bonnie Knutson; JaeMin Cha
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Abusive supervision and job-oriented constructive deviance in the hotel industry: Test of a nonlinear mediation and moderated curvilinear model

Wen Pan; Liuyuan Sun; Li-yun Sun; Chenwei Li; Alicia S.M. Leung
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The role of trip purpose and hotel star rating on guests’ satisfaction and WOM

Rajesh Rajaguru; Najmeh Hassanli
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Executive chefs’ calling: effect on engagement, work-life balance and life satisfaction

Lisa Cain; James Busser; Hee Jung (Annette) Kang
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Exploring the MICE industry career path

Mingsheng Wang; Qiuju Luo
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Evaluating hotel guest technologies: does home matter?

Srikanth Beldona; Zvi Schwartz; Xian Zhang
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The role of knowledge sharing and LMX to enhance employee creativity in theme park work team: A case study of Taiwan

Shu-hsien Liao; Chih-chiang Chen; Da-chian Hu
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