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Journal Articles

Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study

Xiangjie Tang, Lawrence Hoc Nang Fong, Amy Siu-Ian So

International Journal of Contemporary Hospitality Management (2024) 36 (1): 155–181.

https://doi.org/10.1108/IJCHM-07-2022-0896

Published: 20 April 2023

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Journal Articles

Integrated resort employee competencies: a Macau perspective

Nga Man Lou, Amy Siu Ian So, Yuchin Jerrie Hsieh

International Journal of Contemporary Hospitality Management (2019) 31 (1): 247–267.

https://doi.org/10.1108/IJCHM-07-2017-0431

Published: 12 December 2018

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Journal Articles

Exploring jaycustomer behavior and handling approach in casinos

Lawrence Hoc Nang Fong, Amy Siu Ian So, Rob Law

International Journal of Contemporary Hospitality Management (2017) 29 (5): 1403–1425.

https://doi.org/10.1108/IJCHM-12-2015-0691

Published: 08 May 2017

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