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Journal Articles
Mind the gap: a critical reflection on hotel employee turnover
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (7): 2481–2495.
Published: 01 December 2022
Journal Articles
Airline passengers’ perceptions of service quality: themes in online reviews
Available to Purchase
International Journal of Contemporary Hospitality Management (2019) 31 (2): 855–873.
Published: 13 February 2019
Journal Articles
Exploring backpackers’ perceptions of the hostel service quality
Available to Purchase
International Journal of Contemporary Hospitality Management (2015) 27 (8): 1839–1855.
Published: 09 November 2015
