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The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value

Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, Anna Mattila, Anel Imanbay

International Journal of Contemporary Hospitality Management (2024) 36 (11): 3865–3888.

https://doi.org/10.1108/IJCHM-11-2023-1689

Published: 16 April 2024

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Journal Articles

Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

Xinyuan (Roy) Zhao, Jiale Wang, Anna Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Zaoning Sun, Chunjiang Yang, Yashuo Chen

International Journal of Contemporary Hospitality Management (2023) 35 (12): 4428–4450.

https://doi.org/10.1108/IJCHM-08-2022-1028

Published: 21 April 2023

View article titled, Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

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Includes: Supplementary data

Journal Articles

Employing the houseless as corporate social responsibility

Nicholas A. Smith, Larry R. Martinez, Shi (Tracy) Xu, Anna Mattila, Lisa Yixing Gao

International Journal of Contemporary Hospitality Management (2023) 35 (8): 3029–3050.

https://doi.org/10.1108/IJCHM-05-2022-0649

Published: 18 January 2023

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Journal Articles

Choreograph postpartum care experiencescapes in a resort setting

Ingrid Y. Lin, Anna Mattila

International Journal of Contemporary Hospitality Management (2022) 34 (8): 2953–2970.

https://doi.org/10.1108/IJCHM-08-2021-1015

Published: 18 April 2022

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Journal Articles

The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues

YooHee Hwang, Na Su, Anna Mattila

International Journal of Contemporary Hospitality Management (2020) 32 (3): 1227–1246.

https://doi.org/10.1108/IJCHM-05-2019-0422

Published: 08 April 2020

View article titled, The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues

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Journal Articles

Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

Milos Bujisic, Luorong (Laurie) Wu, Anna Mattila, Anil Bilgihan

International Journal of Contemporary Hospitality Management (2014) 26 (2): 293–306.

https://doi.org/10.1108/IJCHM-10-2012-0181

Published: 04 February 2014

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The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value

Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

Employing the houseless as corporate social responsibility

Choreograph postpartum care experiencescapes in a resort setting

The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues

Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

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