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Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being

Wonjae Lee, Huy Gip, Priyanko Guchait, Jennet Achyldurdyyeva, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2026) 38 (1): 148–168.

https://doi.org/10.1108/IJCHM-09-2024-1368

Published: 21 November 2025

View article titled, Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being

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Includes: Supplementary data

Journal Articles

Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

Mengxuan Li, Xingyu Wang, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2024) 36 (7): 2501–2520.

https://doi.org/10.1108/IJCHM-02-2023-0151

Published: 17 November 2023

View article titled, Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

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Journal Articles

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Huy Gip, Priyanko Guchait, Aysin Paşamehmetoğlu, Do The Khoa

International Journal of Contemporary Hospitality Management (2023) 35 (1): 64–91.

https://doi.org/10.1108/IJCHM-02-2022-0155

Published: 19 August 2022

View article titled, How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

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Journal Articles

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Xingyu Wang, Priyanko Guchait, Do The Khoa, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2021) 33 (8): 2817–2838.

https://doi.org/10.1108/IJCHM-01-2021-0005

Published: 13 July 2021

View article titled, Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

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Journal Articles

Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity

YooHee Hwang, Xingyu Wang, Aysin Pașamehmetoġlu

International Journal of Contemporary Hospitality Management (2021) 33 (5): 1461–1481.

https://doi.org/10.1108/IJCHM-01-2021-0056

Published: 10 March 2021

View article titled, Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity

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Journal Articles

Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

Xingyu Wang, Priyanko Guchait, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2020) 32 (8): 2635–2655.

https://doi.org/10.1108/IJCHM-01-2020-0001

Published: 02 July 2020

View article titled, Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

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Journal Articles

Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

Xingyu Wang, Priyanko Guchait, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2020) 32 (5): 1987–2006.

https://doi.org/10.1108/IJCHM-10-2019-0869

Published: 08 May 2020

View article titled, Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

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Journal Articles

Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry

Xingyu Wang, Priyanko Guchait, Juan M. Madera, Aysin Pasamehmetoğlu

International Journal of Contemporary Hospitality Management (2018) 30 (3): 1398–1418.

https://doi.org/10.1108/IJCHM-01-2017-0038

Published: 19 March 2018

View article titled, Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry

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Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being

Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity

Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry

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