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Journal Articles

Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality

Do The Khoa, Huy Quoc Gip, Priyanko Guchait, Chen-Ya Wang

International Journal of Contemporary Hospitality Management (2023) 35 (6): 2202–2215.

https://doi.org/10.1108/IJCHM-04-2022-0434

Published: 13 December 2022

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Journal Articles

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Huy Gip, Priyanko Guchait, Aysin Paşamehmetoğlu, Do The Khoa

International Journal of Contemporary Hospitality Management (2023) 35 (1): 64–91.

https://doi.org/10.1108/IJCHM-02-2022-0155

Published: 19 August 2022

View article titled, How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

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Journal Articles

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Xingyu Wang, Priyanko Guchait, Do The Khoa, Aysin Paşamehmetoğlu

International Journal of Contemporary Hospitality Management (2021) 33 (8): 2817–2838.

https://doi.org/10.1108/IJCHM-01-2021-0005

Published: 13 July 2021

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