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Edwin N. Torres
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Journal Articles
Why great service is difficult to achieve: insights from theory and practice
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (1): 41–70.
Published: 03 May 2023
Journal Articles
Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (2): 685–701.
Published: 12 February 2018
Journal Articles
The evolution of the customer delight construct: Prior research, current measurement, and directions for future research
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (1): 57–75.
Published: 08 January 2018
Journal Articles
The power of self-service technologies in creating transcendent service experiences: The paradox of extrinsic attributes
Available to Purchase
International Journal of Contemporary Hospitality Management (2017) 29 (6): 1599–1618.
Published: 12 June 2017
Journal Articles
Guest interactions and the formation of memorable experiences: an ethnography
Available to Purchase
International Journal of Contemporary Hospitality Management (2016) 28 (10): 2132–2155.
Published: 10 October 2016
Journal Articles
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2013) 25 (5): 642–659.
Published: 08 July 2013
Journal Articles
From satisfaction to delight: a model for the hotel industry
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International Journal of Contemporary Hospitality Management (2006) 18 (4): 290–301.
Published: 01 June 2006
