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Journal Articles

Redefining service recovery: critical insights into proactive strategies and a future research agenda

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Amin Nazifi, Samantha Murdy, Hesam Olya
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (1): 328–347.
https://doi.org/10.1108/IJCHM-09-2024-1402
Published: 11 December 2025
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Journal Articles

Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions

Available to Purchase
Salar Kuhzady, Hesam Olya, Heesup Han
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (7): 2556–2579.
https://doi.org/10.1108/IJCHM-08-2024-1150
Published: 01 May 2025
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Includes: Supplementary data
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