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Applying complexity theory to solve hospitality contrarian case conundrums: Illuminating happy-low and unhappy-high performing frontline service employees

James Po-Hsun Hsiao, Chyi Jaw, Tzung-Cheng (T.C.) Huan, Arch G. Woodside

International Journal of Contemporary Hospitality Management (2015) 27 (4): 608–647.

https://doi.org/10.1108/IJCHM-11-2013-0533

Published: 11 May 2015

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