Janelle Chan
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Journal Articles

AI-generated versus human-filmed clips: cognitive and sensory mechanisms in gastronomic experience activation

Janelle Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (6): 1973–1994.
https://doi.org/10.1108/IJCHM-09-2025-1331
Published: 28 April 2026
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Includes: Supplementary data
Journal Articles

Predicting food leftovers in shared dining: a machine learning approach

Janelle Chan, Kim Cao, Lawrence Hoc Nang Fong, Sunny Zhenzhen Nong
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (10): 3304–3326.
https://doi.org/10.1108/IJCHM-02-2025-0283
Published: 12 September 2025
View article titled, Predicting food leftovers in shared dining: a machine learning approach
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Includes: Supplementary data
Journal Articles

Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders

Janelle Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (7): 2469–2490.
https://doi.org/10.1108/IJCHM-10-2024-1495
Published: 21 April 2025
View article titled, Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders
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Journal Articles

How position level, hotel classification and brand category affect attitudes toward disabled colleagues

Janelle Chan, Sean McGinley
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4357–4376.
https://doi.org/10.1108/IJCHM-02-2024-0204
Published: 07 August 2024
View article titled, How position level, hotel classification and brand category affect attitudes toward disabled colleagues
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Includes: Supplementary data
Journal Articles

Traveling with pets: designing hospitality services for pet owners/parents and hotel guests

Dimitrios Buhalis, Janelle Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4217–4237.
https://doi.org/10.1108/IJCHM-10-2022-1192
Published: 17 March 2023
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Journal Articles

Measuring the up-to-date quality of online food delivery: formative index construction

Janelle Chan, Yixing Lisa Gao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2021) 33 (12): 4550–4568.
https://doi.org/10.1108/IJCHM-06-2021-0739
Published: 25 October 2021
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Journal Articles

Updates in service standards in hotels: how COVID-19 changed operations

Janelle Chan, Yixing (Lisa) Gao, Sean McGinley
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2021) 33 (5): 1668–1687.
https://doi.org/10.1108/IJCHM-09-2020-1013
Published: 15 May 2021
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Journal Articles

“What is beautiful we book”: hotel visual appeal and expected service quality

Ksenia Kirillova, Janelle Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1788–1807.
https://doi.org/10.1108/IJCHM-07-2017-0408
Published: 19 March 2018
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