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Journal Articles

Medicine or cuisine: how do consumers respond to messaging in medicinal cuisine?

Tingting Yang, Bin Wang, Jay Kandampully, Honggen Xiao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (7): 2101–2120.
https://doi.org/10.1108/IJCHM-06-2025-0803
Published: 19 May 2026
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Includes: Supplementary data
Journal Articles

Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

Jay Kandampully, Tingting(Christina) Zhang, Elina Jaakkola
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2018) 30 (1): 21–56.
https://doi.org/10.1108/IJCHM-10-2015-0549
Published: 08 January 2018
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Journal Articles

Customer loyalty: a review and future directions with a special focus on the hospitality industry

Jay Kandampully, Tingting (Christina) Zhang, Anil Bilgihan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2015) 27 (3): 379–414.
https://doi.org/10.1108/IJCHM-03-2014-0151
Published: 13 April 2015
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Journal Articles

Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

Anil Bilgihan, Cheng Peng, Jay Kandampully
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2014) 26 (3): 349–366.
https://doi.org/10.1108/IJCHM-11-2012-0220
Published: 08 April 2014
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Journal Articles

Do hoteliers need to manage image to retain loyal customers?

Jay Kandampully, Hsin‐Hui Hu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2007) 19 (6): 435–443.
https://doi.org/10.1108/09596110710775101
Published: 28 August 2007
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Journal Articles

The new customer‐centred business model for the hospitality industry

Jay Kandampully
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2006) 18 (3): 173–187.
https://doi.org/10.1108/09596110610658599
Published: 01 April 2006
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Journal Articles

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2000) 12 (6): 346–351.
https://doi.org/10.1108/09596110010342559
Published: 01 November 2000
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