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Journal Articles

Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

Jay Kandampully, Tingting(Christina) Zhang, Elina Jaakkola

International Journal of Contemporary Hospitality Management (2018) 30 (1): 21–56.

https://doi.org/10.1108/IJCHM-10-2015-0549

Published: 08 January 2018

View article titled, Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

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Journal Articles

Customer loyalty: a review and future directions with a special focus on the hospitality industry

Jay Kandampully, Tingting (Christina) Zhang, Anil Bilgihan

International Journal of Contemporary Hospitality Management (2015) 27 (3): 379–414.

https://doi.org/10.1108/IJCHM-03-2014-0151

Published: 13 April 2015

View article titled, Customer loyalty: a review and future directions with a special focus on the hospitality industry

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Journal Articles

Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

Anil Bilgihan, Cheng Peng, Jay Kandampully

International Journal of Contemporary Hospitality Management (2014) 26 (3): 349–366.

https://doi.org/10.1108/IJCHM-11-2012-0220

Published: 08 April 2014

View article titled, Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

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Journal Articles

Do hoteliers need to manage image to retain loyal customers?

Jay Kandampully, Hsin‐Hui Hu

International Journal of Contemporary Hospitality Management (2007) 19 (6): 435–443.

https://doi.org/10.1108/09596110710775101

Published: 28 August 2007

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Journal Articles

The new customer‐centred business model for the hospitality industry

Jay Kandampully

International Journal of Contemporary Hospitality Management (2006) 18 (3): 173–187.

https://doi.org/10.1108/09596110610658599

Published: 01 April 2006

View article titled, The new customer‐centred business model for the hospitality industry

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Journal Articles

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto

International Journal of Contemporary Hospitality Management (2000) 12 (6): 346–351.

https://doi.org/10.1108/09596110010342559

Published: 01 November 2000

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Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

Customer loyalty: a review and future directions with a special focus on the hospitality industry

Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

Do hoteliers need to manage image to retain loyal customers?

The new customer‐centred business model for the hospitality industry

Customer loyalty in the hotel industry: the role of customer satisfaction and image

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