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Journal Articles

Building resilient ESG frameworks against data breaches in the hospitality industry

Michael S. Lin, Yangyan Xu, Lu Zhang, Xin Liu

International Journal of Contemporary Hospitality Management (2025) 37 (11): 3748–3771.

https://doi.org/10.1108/IJCHM-01-2025-0163

Published: 15 September 2025

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Journal Articles

Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement

Xin Liu, Lu Zhang, Michael S. Lin, Guangmei Jia

International Journal of Contemporary Hospitality Management (2025) 37 (6): 2023–2048.

https://doi.org/10.1108/IJCHM-08-2024-1188

Published: 04 March 2025

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Journal Articles

Green food packages’ effects on consumers’ pre- to post-consumption evaluations of restaurant curbside pickup service

Linchi Kwok, Michael S. Lin

International Journal of Contemporary Hospitality Management (2024) 36 (6): 2011–2034.

https://doi.org/10.1108/IJCHM-01-2023-0018

Published: 15 August 2023

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Journal Articles

Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests

Yang Yang, Michael S. Lin, Vincent P. Magnini

International Journal of Contemporary Hospitality Management (2024) 36 (1): 239–258.

https://doi.org/10.1108/IJCHM-08-2022-0956

Published: 21 April 2023

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Journal Articles

Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing

Dimitrios Buhalis, Michael S. Lin, Daniel Leung

International Journal of Contemporary Hospitality Management (2023) 35 (2): 701–716.

https://doi.org/10.1108/IJCHM-05-2022-0631

Published: 22 September 2022

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Journal Articles

Does family matter? The moderating role of family involvement on the relationship between CSR and firm performance

Jihwan Yeon, Michael S. Lin, Seoki Lee, Amit Sharma

International Journal of Contemporary Hospitality Management (2021) 33 (10): 3729–3751.

https://doi.org/10.1108/IJCHM-03-2021-0315

Published: 01 September 2021

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Journal Articles

Destination image through social media analytics and survey method

Michael S. Lin, Yun Liang, Joanne X. Xue, Bing Pan, Ashley Schroeder

International Journal of Contemporary Hospitality Management (2021) 33 (6): 2219–2238.

https://doi.org/10.1108/IJCHM-08-2020-0861

Published: 10 June 2021

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Building resilient ESG frameworks against data breaches in the hospitality industry

Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement

Green food packages’ effects on consumers’ pre- to post-consumption evaluations of restaurant curbside pickup service

Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests

Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing

Does family matter? The moderating role of family involvement on the relationship between CSR and firm performance

Destination image through social media analytics and survey method

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