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Journal Articles

Navigating the impact of technology anxiety on guest experience: the dynamic roles of organizational support

Araceli Hernandez, Agnes DeFranco, Hyekyung Park, Jihye Min, Minwoo Lee

International Journal of Contemporary Hospitality Management 1–23.

https://doi.org/10.1108/IJCHM-07-2025-1064

Published: 10 July 2026

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Journal Articles

Evolution of digital transformation ( DT ) in the era of artificial intelligence ( AI ): defining DT 2.0 for AI-Human service ecosystems

Minwoo Lee, Woojin Lee, Hwansuk Chris Choi, Myunghee Ha

International Journal of Contemporary Hospitality Management 1–31.

https://doi.org/10.1108/IJCHM-01-2026-0006

Published: 10 July 2026

View article titled, Evolution of digital transformation ( DT ) in the era of artificial intelligence ( AI ): defining DT 2.0 for AI-Human service ecosystems

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Journal Articles

Guest editorial: Corporate digital responsibility in hospitality and tourism in the International Journal of Contemporary Hospitality Management

Minwoo Lee, Ki-Hoon Lee, Ki-Joon Back, Mimi Li

International Journal of Contemporary Hospitality Management (2025) 37 (11): 3601–3609.

https://doi.org/10.1108/IJCHM-11-2025-292

Published: 27 November 2025

View article titled, Guest editorial: Corporate digital responsibility in hospitality and tourism in the International Journal of Contemporary Hospitality Management

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Journal Articles

The dark side of social media: critical reflection and future research

Tarik Dogru, Kevin Kam Fung So, Laurie Wu, Minwoo Lee

International Journal of Contemporary Hospitality Management (2026) 38 (1): 104–126.

https://doi.org/10.1108/IJCHM-12-2024-1900

Published: 23 September 2025

View article titled, The dark side of social media: critical reflection and future research

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Journal Articles

Feelings matter in the digital age: the role of corporate digital responsibility on employee well-being and advocacy behavior

Seonjeong Ally Lee, Hyejo Hailey Shin, Minwoo Lee, Miyoung Jeong

International Journal of Contemporary Hospitality Management (2025) 37 (7): 2327–2348.

https://doi.org/10.1108/IJCHM-04-2024-0586

Published: 15 April 2025

View article titled, Feelings matter in the digital age: the role of corporate digital responsibility on employee well-being and advocacy behavior

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Journal Articles

Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis

Hyekyung Park, Minwoo Lee, Ki-Joon Back, Agnes DeFranco, Jaebeom Suh

International Journal of Contemporary Hospitality Management (2025) 37 (5): 1622–1640.

https://doi.org/10.1108/IJCHM-12-2023-1914

Published: 22 January 2025

View article titled, Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis

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Includes: Supplementary data

Journal Articles

A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

Hyekyung Park, Minwoo Lee, Ki-Joon Back

International Journal of Contemporary Hospitality Management (2023) 35 (12): 4502–4534.

https://doi.org/10.1108/IJCHM-07-2022-0875

Published: 03 May 2023

View article titled, A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

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Journal Articles

Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach

Soo Yeon Kwak, Minjung Shin, Minwoo Lee, Ki-Joon Back

International Journal of Contemporary Hospitality Management (2023) 35 (12): 4191–4216.

https://doi.org/10.1108/IJCHM-03-2022-0410

Published: 21 March 2023

View article titled, Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach

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Journal Articles

Assessing brand performance consistency from consumer-generated media: the US hotel industry

Miyoung Jeong, Hyejo Hailey Shin, Minwoo Lee, Jongseo Lee

International Journal of Contemporary Hospitality Management (2023) 35 (6): 2056–2083.

https://doi.org/10.1108/IJCHM-12-2021-1516

Published: 22 November 2022

View article titled, Assessing brand performance consistency from consumer-generated media: the US hotel industry

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Journal Articles

How CSR and well-being affect work-related outcomes: a hospitality industry perspective

Renata F. Guzzo, JéAnna Abbott, Minwoo Lee

International Journal of Contemporary Hospitality Management (2022) 34 (4): 1470–1490.

https://doi.org/10.1108/IJCHM-06-2021-0754

Published: 26 January 2022

View article titled, How CSR and well-being affect work-related outcomes: a hospitality industry perspective

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Journal Articles

Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making

Minwoo Lee, Wooseok Kwon, Ki-Joon Back

International Journal of Contemporary Hospitality Management (2021) 33 (6): 2117–2136.

https://doi.org/10.1108/IJCHM-06-2020-0587

Published: 10 June 2021

View article titled, Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making

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Journal Articles

Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

Hyekyung Park, Minwoo Lee, Ki-Joon Back

International Journal of Contemporary Hospitality Management (2021) 33 (1): 263–285.

https://doi.org/10.1108/IJCHM-05-2020-0442

Published: 08 December 2020

View article titled, Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

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Journal Articles

Successful restaurant crowdfunding: the role of linguistic style

Yoon Koh, Minwoo Lee, Jaewook Kim, Yun (Yvonne) Yang

International Journal of Contemporary Hospitality Management (2020) 32 (10): 3051–3066.

https://doi.org/10.1108/IJCHM-02-2020-0159

Published: 21 August 2020

View article titled, Successful restaurant crowdfunding: the role of linguistic style

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Journal Articles

Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics

Minwoo Lee, Seonjeong (Ally) Lee, Yoon Koh

International Journal of Contemporary Hospitality Management (2019) 31 (11): 4313–4337.

https://doi.org/10.1108/IJCHM-03-2018-0263

Published: 31 July 2019

View article titled, Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics

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Journal Articles

Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach

Minwoo Lee, Miyoung Jeong, Jongseo Lee

International Journal of Contemporary Hospitality Management (2017) 29 (2): 762–783.

https://doi.org/10.1108/IJCHM-10-2015-0626

Published: 13 February 2017

View article titled, Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach

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Navigating the impact of technology anxiety on guest experience: the dynamic roles of organizational support

Evolution of digital transformation ( DT ) in the era of artificial intelligence ( AI ): defining DT 2.0 for AI-Human service ecosystems

Guest editorial: Corporate digital responsibility in hospitality and tourism in the International Journal of Contemporary Hospitality Management

The dark side of social media: critical reflection and future research

Feelings matter in the digital age: the role of corporate digital responsibility on employee well-being and advocacy behavior

Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis

A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach

Assessing brand performance consistency from consumer-generated media: the US hotel industry

How CSR and well-being affect work-related outcomes: a hospitality industry perspective

Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making

Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

Successful restaurant crowdfunding: the role of linguistic style

Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics

Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach

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