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Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention

Qingxiang An, Ahmet Bulent Ozturk, Murat Hancer, Nan Hua, Katerina Berezina

International Journal of Contemporary Hospitality Management (2026) 38 (3): 1069–1091.

https://doi.org/10.1108/IJCHM-04-2025-0521

Published: 20 February 2026

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Journal Articles

Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience

Bingna Lin, Xiaoxiao Fu, Youcheng Wang, Murat Hancer, Kevin Kam Fung So

International Journal of Contemporary Hospitality Management (2026) 38 (1): 270–290.

https://doi.org/10.1108/IJCHM-03-2025-0389

Published: 11 December 2025

View article titled, Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience

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Includes: Supplementary data

Journal Articles

Enhancing menu upselling through human and robotic recommenders: the role of source and message credibility

Hong Ngoc Nguyen, Ahmet Bulent Ozturk, Murat Hancer

International Journal of Contemporary Hospitality Management (2025) 37 (9): 3159–3179.

https://doi.org/10.1108/IJCHM-02-2025-0202

Published: 26 August 2025

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Journal Articles

Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

Jessica Vieira de Souza Meira, Murat Hancer

International Journal of Contemporary Hospitality Management (2021) 33 (2): 670–692.

https://doi.org/10.1108/IJCHM-06-2020-0538

Published: 23 January 2021

View article titled, Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

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Journal Articles

Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes

Ezgi Erkmen, Murat Hancer

International Journal of Contemporary Hospitality Management (2019) 31 (3): 1469–1487.

https://doi.org/10.1108/IJCHM-08-2017-0516

Published: 12 February 2019

View article titled, Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes

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Journal Articles

“Do your internal branding efforts measure up?”: Consumers’ response to brand supporting behaviors of hospitality employees

Ezgi Erkmen, Murat Hancer

International Journal of Contemporary Hospitality Management (2015) 27 (5): 878–895.

https://doi.org/10.1108/IJCHM-10-2013-0442

Published: 13 July 2015

View article titled, “Do your internal branding efforts measure up?”: Consumers’ response to brand supporting behaviors of hospitality employees

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Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention

Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience

Enhancing menu upselling through human and robotic recommenders: the role of source and message credibility

Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes

“Do your internal branding efforts measure up?”: Consumers’ response to brand supporting behaviors of hospitality employees

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Update search

Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention

Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience

Enhancing menu upselling through human and robotic recommenders: the role of source and message credibility

Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes

“Do your internal branding efforts measure up?”: Consumers’ response to brand supporting behaviors of hospitality employees

Email alerts

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