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The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles

Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, Nelson Oly Ndubisi

International Journal of Contemporary Hospitality Management (2023) 35 (5): 1691–1712.

https://doi.org/10.1108/IJCHM-03-2022-0290

Published: 17 October 2022

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